WhatsApp usAdd trusted FAQs
Create or import question-and-answer pairs, organize them by category, add aliases and enable only current answers.
Customer support · Knowledge operations
Support that never sleeps. Answers that never guess.
BotLite turns your approved FAQs and documents into fast customer answers—with every route, confidence signal and source visible to your team.
Website widget availableSource-grounded responsesHuman handoff signalsNo per-seat pricing
Official BotLite assistant
Explore the live demo
Explore the live demo
0AI tokens on exact FAQ matches
4Purpose-built dashboard areas
1Connected knowledge workflow
How it works
From approved knowledge to live support.
A clear three-step path gives teams control over what customers see and lets them test the result before publishing.
Index existing documents
Upload policy PDFs, guides or long-form documents. BotLite chunks and indexes the content with source tracking.
Test, then install
Use the Playground to review routes, confidence and source chunks, then publish the widget to an approved website.
Inside the dashboard
Four screens. One job each.
No black box: the team can manage published knowledge and inspect how each answer was selected.
Searchable FAQ library
Filter by category or status, edit approved answers in place and disable outdated entries instantly. Exact FAQ matches use zero AI calls.
Automatic document indexing
Content is divided into retrievable chunks, with document type, indexing state and source relationship kept visible.
Transparent answer decisions
Every test reveals the answer route, confidence score, budget remaining, matched source chunks and handoff signal.
System health at a glance
Active FAQs, documents, indexed chunks, category coverage and backend status stay accessible from one screen.
Try it with your knowledgeInspect the answer.
Inspect the answer.
Understand the decision.
A guided walkthrough lets your team review answer routes, confidence signals, source chunks and handoff behavior using approved knowledge.
Explore the live interactive demoKnowledge controlApproved FAQs & indexed documents
Answer transparencySources, routes & confidence
Responsible automationHuman handoff signals
Built for responsible teams
Useful across the complete knowledge lifecycle.
BotLite brings the people who own information, customer conversations and service quality into one reviewable workflow.
Keep answers current
Approve FAQs, organize categories and retire content that should no longer be published.
Review answer behavior
Inspect routes, sources and confidence signals before making the experience available to customers.
Define handoff rules
Decide when the assistant should answer, ask for clarification or direct the conversation to a person.
Control publication
Install the widget on approved domains and plan additional channel integrations around the roadmap.
Implementation playbook
A practical path from knowledge review to launch.
Successful automation starts with ownership and acceptance criteria—not with a widget snippet.
- Choose a focused support scopeStart with a bounded customer journey, clear audience and measurable answer set.
- Prepare approved source materialRemove duplicates, expired policies and internal-only details before import.
- Test representative questionsReview exact matches, document-assisted answers, low-confidence cases and unsupported requests.
- Agree escalation behaviorDefine contact routes, service hours, sensitive topics and cases that require a person.
- Publish and reviewInstall on the approved domain, monitor usage and assign an owner for knowledge updates.
Published demo packages
Start focused. Scale with the answers.
These are the preview packages published by BotLite. Final pricing is confirmed during the demo.
For one focused website support experience.
- ✓1 chatbot workspace
- ✓Up to 250 active FAQs
- ✓5 knowledge documents
- ✓Website widget & email support
For growing teams with multiple support sources.
- ✓3 chatbot workspaces
- ✓Unlimited FAQs
- ✓50 knowledge documents
- ✓Analytics, domain controls & priority support
For higher-volume, multi-team or tailored deployments.
- ✓Custom workspaces and usage
- ✓Advanced integrations
- ✓Role and access planning
- ✓Implementation guidance & dedicated support
Channel scope is stated transparently by the live product: the website experience is available in the current MVP; WhatsApp, mobile apps, authenticated web apps and CRM connectivity are marked as planned.
See it with your knowledge
Give customers an answer they do not have to wait for.
Request a guided demo and test BotLite using your own approved FAQs and documents.