WhatsApp usAppointment
Online or desk booking, doctor calendars, walk-ins, check-in and a live token queue.
Complete hospital operations platform
Every patient, bed, bill and team.
Wateen HMS connects front desk operations, live queues, patient records, admissions, billing, coverage and branch administration in one accountable workspace.
One complete deploymentNo per-seat tiersMulti-branch operationsRole-based access
patient record: linked
branch scope: active
audit trail: available
branch scope: active
audit trail: available
1 IDOne connected patient record
6Core operating module groups
AR + ENSaudi-ready experience path
Patient journey
One connected flow from booking to billing.
Identity, history, coverage and operational status follow the patient while responsible teams keep every handoff visible.
Consultation
Vitals, diagnosis and clinical orders for medication, laboratory or radiology.
Lab & radiology
Orders tracked from collection through result approval and doctor notification.
Admission
Ward and bed assignment kept in sync with occupancy and discharge state.
Medication
Prescriptions dispensed against batch- and expiry-tracked pharmacy inventory.
Discharge & billing
Itemized charges, payments, NPHIES and private insurance claim tracking.
Platform capabilities
The workflows that keep a hospital moving.
Each module is connected to the same patient, branch and responsible operational team.
Front desk
OPD & appointments
Doctor calendars, online booking, walk-ins, token queues, check-in and automated WhatsApp or SMS reminders.
Inpatient
IPD & bed management
Admissions, live bed occupancy, room and ward views, assignment and discharge tracking.
Medication
Pharmacy & inventory
Connected prescriptions, dispensing, batch and expiry tracking, stock visibility and reorder alerts.
Finance
Billing & insurance
Itemized billing, cash, card, bank and insurance payment modes, with NPHIES and private claim tracking.
Diagnostics
Lab & radiology
Orders, specimen collection, processing, result approval and automatic notification to the ordering doctor.
Clinical teams
Doctor & staff portal
Separate role-specific access for doctors, nurses and reception, covering the full clinic day plus attendance and leave.
One operational record
Information captured once. Context carried forward.
Patient identity, appointments, bed assignments, invoices and coverage remain linked. Branch rules, permissions and validation prevent records from silently crossing scope.
- ✓Front desk: booking and queue create the operational entry point.
- ✓Inpatient: assignments update bed and admission state together.
- ✓Finance: line items, payments and coverage remain reviewable.
CONNECTED RECORD ARCHITECTURE
Security & accountability
Controls teams can see and verify.
Implemented access and record controls support accountable work. Deployment commitments are confirmed for each facility agreement.
Role-based boundaries
Clinicians, reception, finance and administrators receive only the data their responsibilities require, with staff and admin access isolated.
Encrypted records & sessions
Patient information is protected in transit and at rest, while record-changing actions require a verified session and CSRF token.
Full audit trail
Protected workflows track who changed a record, what changed and when, keeping operational decisions reviewable.
Designed around every role
One platform. Purpose-built working views.
Each team sees the actions and information appropriate to its responsibility while the patient journey stays connected.
Coordinate arrivals
Manage bookings, walk-ins, check-in, token queues and patient identity from the operational entry point.
Continue the care record
Review history, capture vitals and consultation notes, and place medication or diagnostic orders.
See capacity clearly
Track appointments, admissions, wards, beds, inventory and branch activity in context.
Keep charges reviewable
Connect services, invoices, payment modes, insurance and claim status to the same patient journey.
Facility onboarding guide
Prepare the operation before configuring the system.
A careful rollout maps the people, branches and decision points that keep patient work safe and continuous.
- Map facility structureList branches, departments, rooms, wards, beds and services that need to appear in the system.
- Define roles and boundariesConfirm who books, treats, dispenses, approves, bills and administers—and which records each role may access.
- Prepare master dataReview doctors, services, price lists, medicines, suppliers, insurers and opening balances before migration.
- Validate critical journeysWalk through booking, consultation, diagnostic orders, admission, dispensing, billing and discharge with real scenarios.
- Plan cutover and supportAgree training, data timing, contingency procedures, acceptance criteria and post-launch ownership.
Technical & Saudi readiness
Configured for the facility, not sold as a generic tier.
Wateen publishes one complete product model, with scope, connectors and hosting shaped around each organization.
Operations modelMulti-branch records, branch-scoped working views, public service catalogue and role-specific workspaces.
Saudi integration pathsNPHIES, ZATCA and Ministry of Health configuration paths are surfaced by the live product as facility-specific readiness.
Clinical continuityPatient identity, history, appointments, consultation orders, admissions, pharmacy, diagnostic results and billing stay linked.
Deployment processFit review configuration plan tailored walkthrough hosting and support commitments confirmed in the facility agreement.
Commercial modelOne complete package with OPD, IPD, pharmacy, lab, billing and staff management; no feature tiers or per-seat tiers.
This portfolio accurately reflects the current live product language. It does not claim external certification or guaranteed compliance beyond the implementation and deployment scope confirmed with a facility.
See Wateen HMS in action
A walkthrough shaped around your facility.
Review the working screens and flows that matter to your administrators, clinicians and operations teams.